Service Agreement

a. Description of Services. RHD will provide Client with the following services in connection with the planning, design, and strategy in marketing the product(s) and/or service(s) of Client (collectively, the “Services”):

• Study and analysis of Client’s product(s) and/or service(s);
• Analysis of Client’s present and potential markets;
• Creation, preparation, and submission of advertising ideas and programs, including costs of programs to Client; and
• Preparation of advertisements including websites, printed material, videos, social media messages, or other appropriate forms of Client’s messages.

b. Timeframe. RHD maintains a 1-2 week waiting list for new Clients projects.  Client will be placed in the first available production spot based on the date complete information is provided by Client to begin the project. RHD aims to provide a preliminary design proof within ten (10) business days from the date on waitlist. For websites in development, content is posted within the proofing site within ten (10) business days. The time frame for launching a website after full design approval is three (3) business days. Website updates and posting of social media messages shall be provided within three (3) business days. RHD will accept rush projects, those with a deadline of less than ten (10) business days, on a case-by-case basis. 

If a client does not reply to messages or phone calls regarding their proofing process (goes inactive) for a time frame of 75 days or more for a print, logo, or graphic design project, the client forfeits any payments made this for and will be quoted a new design fee should they wish to resume the project. If a website project client goes for over 12 months without launching their website, the client forfeits any payments paid thus far and will be quoted with a new design fee should they wish to resume the project.

a. Flat Fees. Costs associated with design fees for projects will be billed at a flat rate as outlined in the price bids and price sheet, provided by the sales representative or project manager. This flat rate pricing is calculated on the estimate of the time required on a blended hourly fee that includes the collaboration of our entire team, which typically includes 6 to 10 people from brainstorm to execution. Since we’ve been in business for nearly 20 years, we have a great grasp on the time required to complete projects. However, from time to time, a project may exceed these time estimates. In the case that a project has reached 80% of the billable time for that project, the client will be notified. Once a project reaches 100% of their time, overages will apply at the hourly rate.

b. Additional Fees.  There will be additional fees for projects that exceed hourly allotments, rush projects, photo and video shoots, including onsite visits and travel expenses, printing costs, shipping costs, and costs of buying stock photography. Additional work that is done in support of flat rate projects, such as concept creations, headline writing, caption writing, gathering necessary photos on behalf of client, copywriting, editing, scanning, editing photos and/or videos, client meetings needed to accomplish the final project, strategy, and other administrative work, shall be billed at our current hourly rate.

a. Payment Terms. Full payment, paid either via credit card, cash or check, is required before any project begins. Amount of payment will be based on the nature of the project and will be outlined in writing by your sales representative.

b. Website Maintenance Fees. RHD will charge Client an annual fee, which includes domain name registration, web hosting, and unlimited updates to text and photos on website. These fees are billed upon launching of the proofing portion of the website and recur on an annual basis. If a credit card is provided to RHD, Client authorizes RHD to use the credit card for applicable monthly charges for website services fees. Client has the option to pre-pay for 1 year of service at the current rate, or choose quarterly payments. There are no refunds on pre-paid web maintenance fees. Client shall put credit card information through a computer program that has Payment Card Industry (PCI) Compliance. RHD shall use commercially reasonable safeguards to ensure that credit card information is protected. The annual maintenance fee must be paid before we can launch your website.

c. Late Payments. Invoices must be paid within 30 days of invoice date.  Past due accounts shall be subject to 18% APR, which shall be calculated on the first day of each month.  If invoices are not paid within 30 days, RHD will charge the credit card on file. If there is no credit card on file or credit card does not go through, the website will be removed after 40 days of non-payment (Net 30 Payment period + 10 day grace period before suspension). If invoices are not paid within 60 days, RHD will turn your account over to a collection agency.

d. No Refunds. Should the client choose to terminate a project with RHD prior to its completion, no refunds will be issued.

b. Proofs. Client will be provided with one (1) initial design proof, which are to be proofed by the designated point of contact for the project. The number of additional revision rounds included varies by project, and will be noted in your initial project bid. Additional proofs will be billed on an hourly basis. Payment for additional proofs is due at the time of proof completion and before additional proofs will be made.

c. Edits. Changes should be requested by the single point of contact through email to ensure accuracy. Changes taken via phone calls that last over 15 minutes will be charged at our hourly rate.

d. Proofreading. Client is solely responsible for proofreading, including, but not limited to, of contact information, grammar, spelling, names, dates, phone numbers, and facts before granting approval.